TERMS & CONDITIONS

TERMS AND CONDITIONS

The following Terms and Conditions are applicable to any room types which will apply to your bookings and is a form of a legal agreement between PONDOK SANTI ESTATE GILI TRAWANGAN and you. We kindly ask you to take a moment to read them in prior to making a booking at PONDOK SANTI ESTATE GILI TRAWANGAN. By making a booking with PONDOK SANTI ESTATE GILI TRAWANGAN, it is confirmed that you have read, understood and agreed to be bound by the following Terms and Conditions of PONDOK SANTI ESTATE GILI TRAWANGAN.

CHECK-IN/OUT POLICY

  • You must be at least 18 years of age to check-in and booked a room.
  • Pets are not allowed.
  • A valid government issued identification or passport is required during check- in.
  • Required security deposit of IDR 500,000 for Palm View Bungalow and IDR 1.000.000 for higher room category by cash or credit card (payment is made at check-in)
  • Check-In time: 14.00 hours
  • Check-Out time: 11.00 hours
  • Late check-out / day use: will be based on room availability
  • Check-out time until 18.00 hours: 50% charge.
  • Check-out time LATER THAN 18.00 hours: 100% charge
  • Late Check-out will be based on availability and confirmed by advance deposit or other arrangements that are approved by the resort.

INCLUSION

  • Welcome drink and chilled towel upon arrival
  • Daily breakfast based on normal room occupancy
  • Bicycle for 2 persons (most of room type) or 4 (Ocean View Family Villa) sharing with other guest, based on availability
  • Kayak, SUP, Surf Board, Snorkeling gear for 2 persons (most of room type) or 4 (Ocean View Family Villa) sharing with other guest, based on availability

RESERVATION / BOOKING TERMS

  • All rates at PONDOK SANTI ESTATE GILI TRAWANGAN are in Indonesian Rupiah (IDR).
  • Rates are based on the period of stay.
  • Rates apply for normal occupancy.
  • Rates are net – inclusive of 21% government tax and service charge and non-commission
  • Payment must be settled based on the payment policy
  • The resort reserves the right at any time by giving notice on writing to cancel the booking should the guest fail to fulfill the above terms and conditions
  • FOURCE MAJEURE: the resort shall not be held liable or responsible for failure to execute arrangements specified herein directly or indirectly occurred by through or in consequence of natural disaster, war, strikes, riots, epidemic of a disease, government regulations, and acts of God or conditions beyond the control of resort.
  • Swimming and diving is prohibited when the weather is raining or the winds is very strong.
  • Since it is close to nature you have to agree to the change of weather suddenly.
  • The input of the required bank information and the acceptance of these General Terms and Conditions by electronic means constitute an electronic contract between the parties which is proof between the parties of the reservation of the service and the payment of the sums due upon the execution of said reservation.
  • Disputes: Action or Other Matters arising. It is express agreed and declared that the proper law of the Agreement is the Law of Indonesia and that any disputes, action or other matters arising there under shall be determined in a court of Law in the Indonesia.
  • Any extension of stay will be charged based on the current room rate or resort offer packages offered by PONDOK SANTI ESTATE GILI TRAWANGAN.
  • Additional charge for:
  • Breakfast only at IDR 2500.000 ++/person;
  • Extra bed inclusive breakfast for 1 person at IDR 400.000 net/unit/night
  • Sofa bed inclusive breakfast for 1 person at IDR 300.00 net/unit/night
  • A valid credit card is required to secure your reservation.
  • PONDOK SANTI ESTATE GILI TRAWANGAN accepts Visa, Mastercard, AMEX, JCB, Cash(IDR) or Bank Transfer:
IDR ACCOUNT
Account Name : PT. Beruang Besar Lombok
Account Number : 161-00-0090325-7
Bank Name : PT. Bank Mandiri (Persero) Tbk.
Bank Address : Cakranegara, Mataram – Indonesia
Swift Code : BMRIIDJA
  • All charges for your stay will be charged in Indonesian Rupiah.
  • The guests are fully responsible for bank fee
  • Bookings are not transferable. No name change is allowed. Except for direct booking by email or WhatsApp to our reservation at [email protected] or +6281907057504

 

USD ACCOUNT   IDR ACCOUNT
Account Name : PT. Beruang Besar Lombok Account Name : PT. Beruang Besar Lombok
Account Number : 161-00-0205125-3 Account Number : 161-00-0090325-7
Bank Name : PT. Bank Mandiri (Persero) Tbk. Bank Name : PT. Bank Mandiri (Persero) Tbk.
Bank Address : Cakranegara, Mataram – Indonesia Bank Address : Cakranegara, Mataram – Indonesia
Swift Code : BBBAIDJA Swift Code : BMRIIDJA

CHILDREN POLICY

  • Children are considered 12 – 2 years old
  • Children sharing with parent using existing bed are on complimentary bedding basic room only (based on room’s occupancy policy)
  • Breakfast for children 5 years old and below are free
  • Children between 6 – 12 years breakfast charged 50% from adult’s rate
  • Children get 50% off adult’s meal prices (half portion) with exception of children menu
  • Extra bed rate reminds the same as extra bed’s rate for adult
  • Infant are considered 0 – 1.99 years of age
  • Infant on full complimentary basis while dining with parent
  • 1 baby cot per room is provided free of charge, based on availability
  • Maximum number of extra bed or baby cot in a room is 1 (one), based on availability
  • PONDOK SANTI ESTATE GILI TRAWANGAN is not liable for any injury or incidents your child might suffer or experience related to your stay at PONDOK SANTI ESTATE GILI TRAWANGAN.
  • PONDOK SANTI ESTATE GILI TRAWANGAN is not accountable for anything that might happen to your child, it is entirely your responsibility with or without your supervision.
  • Children and infant should be supervised at all time by parents or guardians.
  • PONDOK SANTI ESTATE GILI TRAWANGAN provide baby sitter service at additional charge based on availability. Please contact our Front Desk agent for assistance.
  • Please pay extra attention to your child during your stay at PONDOK SANTI ESTATE GILI TRAWANGAN.

CANCELLATION POLICY

SEASON NOTICE BEFORE DATE OF ARRIVAL LATE CHARGE

NORMAL
15 Jan – 30 Apr

 

 

 

Maximum 14 days

13 – 7 days

6 – 3 days

Less than 3 days, No Show, Early Departure and Amendments

Free Cancellation Fee

1 night

50%

Full stay

HIGH

1 May – 30 Jun

Public Holiday

MotoGP Period

Lebaran

Silent Day

Maximum 30 days

29 – 14 days

13 – 7 days

Less than 7 days, No Show, Early Departure and Amendments

Free Cancellation Fee

1 night

50%

Full stay

PEAK

1 Jul – 30 Sep

20 Dec – 10 Jan

 

Maximum 45 days

44 – 30 days

29 – 14 days

Less than 14 days, No Show, Early Departure and Amendments

Free Cancellation Fee

1 night

50%

Full stay

  • Rescheduling or amend date of stay will be based on the cancellation period.
  • Reschedule or amend date of stay is not free of charge if the reschedule or amend date meet the cancellation period above.
  • Applicable cancellation policy and no- show charge will be shown on your booking confirmation.

REFUND POLICY

The refund policy will be based on the Cancellation policy. Please read carefully the “NOTICE BEFORE DATE OF ARRIVAL” for your kind reference.

Eligible refund bookings will be processed based on the payment method upon booking confirmation. The refund should take approximately a minimum of 14 working days and/or depending upon bank policies. Any bank fee that may arise during the refund process will be the guest’s responsibility.

PERSONAL DATA PRIVACY

For the purpose of Privacy Policy, ‘Personal Data’ means any information provided by you when interacting with us. Your data is collected through the use of our website or through contacting us, which identify you personally directly or indirectly, as the data references an identifier as your name, identification number, location data, online identifier (eg. Telephone number) as an individual person. We may also collect personal data about you in other instances which relate to your stay at PONDOK SANTI ESTATE GILI TRAWANGAN.